Terms & Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

By confirming your order you accept the following Terms and Conditions:

• We try very hard to ensure that the information on this website is correct, and to the best of our knowledge and belief, it is free from all computer viruses or program defects, we cannot however warrant that it is correct or up-to-date or virus free.
• We will try to make sure that the prices and all other information on the website are accurate but we are not liable for anything that happens due to errors that may appear. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
• Any email or acknowledgement by us of receipt of an order placed by you does not mean that we have accepted your order. Acceptance of your order and completion of the contract between you and Space Monkeys will take place on despatch to you of the item/s ordered unless we have informed you that we do not accept your order or you have cancelled it.
• All prices quoted on our website are in Great British Pounds (GBP) and are subject to change from time to time. The current price shown on the website is the price you will be charged. Any variation to the price shown will be confirmed in writing by us before your order is accepted by us. The price shown includes VAT where applicable but does not usually include postage and packing charge. Unless this is stated in the postage or description: these are shown separately.
• Accepted orders are normally dispatched within 24/48 hours of the order being placed on our website except on weekends and bank/public holidays. Please note that at busy times of the year including the run up to Halloween and Christmas we cannot guarantee this dispatch time.
• We will validate your credit/debit card before accepting your order. We will not however accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but we may not always be able to do this.
• The time for delivery of your order varies on your chosen method of shipment. We unfortunately have no control over your order once it is shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.
• We will not refund any charges relating to packing and shipping if you fail to take delivery of the goods at the address given by you on your order.
• You have the right to cancel an order but if your order has already been processed for shipping we will not refund the packing and postage costs.
• Please make all your instructions to cancel your order clear and remember to quote the acknowledgement number on the email you received when you placed your order.
• We take all reasonable care to protect the confidentiality of your payment card details but we are not liable if these details are intercepted by and used by third parties through no fault of our own.
• This Contract is deemed to have been made in England and is governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English courts as regards any claim, dispute or matter arising out of or relating to this Contract.

Returns and Refunds

• Before sending items back to us please phone us for a Returns Authorization Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available when you phone. You will need to include this returns number with your parcel back to us as failure to do so may result in the delay of any refund.
• Please note we will not refund items without a returns number; items that have been used, cleaned, damaged or soiled; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund for Makeup items, Masks or Teeth unless they are proved to be faulty.
• All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
• If you are returning an item. Please use a carrier that can be tracked or registered post for your own protection.
• This does not affect your statutory rights as a consumer.

Faulty Products

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 28 calendar days after dispatch by us, whichever is the earlier.

Customer Satisfaction

• If you are not entirely satisfied with your order, please contact Space Monkeys Customer Services and we will make arrangements with you to return the goods for either replacement or a full refund. Should an item be returned and received after 28 calendar days, we will have no obligation to refund and/or the item will be returned to you.
• Please also note: We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the ordered goods without our approval.
• Any returned goods that we receive which are outside of this Returns Policy will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such items back to you at a cost to yourself; otherwise they will be destroyed within 28 calendar days from their receipt back to us.